Support
Help with the BwM Fitness app.
Contact
Email support@bwmfitness.uk. Matt replies within his coaching hours, Monday to Friday, 07:00 to 19:00, UK time.
Questions about your training are best asked in the app, from the exercise or session they are about, so Matt can see what you mean.
If you have sharp pain, stop and seek medical advice. The app is not monitored for emergencies. In an emergency, call 999.
Common questions
I have not received my invitation
Check your junk or spam folder for an email from BwM Fitness. Invitations work for 7 days. If yours has expired, or you cannot find it, ask Matt to send a new one. Only the newest invitation works.
I have forgotten my password
On the sign-in screen, choose Forgot your password and enter your email address. If an account exists, you will get an email with a link to set a new password.
The app says "Saved on this phone"
Your session is safe on your phone and has not reached Matt yet. It is sent automatically when your phone is back online. Keep the app installed until it says Synced.
Can I use the app without a signal?
Yes. Once your plan has downloaded, you can record a whole session offline. Asking Matt a question, swapping an exercise and seeing new messages need a connection.
How do I delete my account?
In the app, open Profile and settings, then Delete account. Read what happens when you delete your account, or how to ask without the app.
Draft of 25 September 2026